online hardware store based in Buckinghamshire. Ironmongery supplier for builders merchants uk, plumbers merchants and domestic customers. Bottled gas supplier, ironmongers online, industrial safety equipment and power tools from this online hardware store uk
power toolssafety equipmentbottled gasironmongerydecoratingbuy onlinetrade infocontact us
   

EBay Terms and Conditions
 

General
We work hard to describe our products accurately and honestly - If you notice an error in our listing please let us know.

If you need a Larger Quantity, contact us via the 'ask seller a question' link at the top of this listing and we will put together an eBay listing just for you.

Questions
To help us to respond quickly please use the 'ask seller a question' link at the top of each listing.
We respond to all questions within three working hours but please understand that as a small business we may not be able to respond after 5pm and at weekends

VAT
VAT is included in the item and delivery price at the current applicable rate and a VAT receipt will be sent with the item.

Feedback
We are committed to your satisfaction and will automatically leave you positive feedback within 24 hours of receiving cleared payment from you.


Reserve and Collect Service
You are welcome to collect your purchase from our shop in Aylesbury. You must go ahead and buy your item(s) first to ensure they are reserved for you. Please be sure to select the 'Collection in Person' postal service during checkout. We are open from 8 to 5 every weekday, and 8 to 12 on Saturdays.

Payment
We are very happy to accept payment by credit card over the phone, or by cash or credit card in person in the shop as well as Paypal.

What to do if something goes wrong with your order
  • Don't worry - If anything does go wrong the chances are that we have experienced it before and can fix it quickly. You can probably see from our feedback that we have a great reputation of which we are very proud.
  • If your item is not received when expected, or is not as described in our listing, please read the following information carefully:
  • If your order has not been received when expected the likelihood is that it will be waiting to be collected from your local Royal Mail or Parcelforce Delivery Office.
  • Check the item listing. Review the item description and postage and payment terms. Have you allowed enough time for us to receive and confirm payment? Have you read the our P&P terms?
  • Check your email spam filters for messages from the us. It's possible that we have tried to email you but your spam filters are blocking our emails.
  • Check your own contact information - it's possible that we have tried to email you but your contact information is incorrect! Go to My Account in My eBay and click on Personal Information. Make sure your email address is correct.
  • If you are still concerned, email us using the 'Ask seller a question' link in the item listing.
  • If you are still unhappy after carefully following the above, for our protection and yours we encourage buyers to open a formal Item not received or Significantly not as described Dispute. To do this go to My EBay / Won Items and you will find a 'Resolve a Problem' link in the drop down list of options to the right of your order.

EBay requires a minimum 10-day waiting period after a transaction closes before the Item not received process can be started. This is to allow us sufficient time to receive and clear payment, pack and ship the order, and address your questions and concerns. Learn more about EBay's Item not received or Significantly not as described Process.


You are here:Ebay Conditions> return to homepage
Copyright © 2009 Jones & Cocks, tel: 01296 488154, Open Hours 8am -6pm Mon- Fri & 9am - 4pm Sat

Site designed and built by Reality Media hosted by ABSTHAME.COM